Senior Workplace Technology Specialist

What You’ll Do

Provide executive-level, white-glove support (in-office and occasional off-site).
Deliver Tier 1 & Tier 2 support via in-person, phone, and ticketing channels.
Troubleshoot, document, and escalate complex issues when required.
Lead by example – mentor junior support analysts across London & Dublin.
Assist with technology rollouts, user training, and end-user adoption.
Advocate for technology innovation and continuous service improvements.
Ensure security & compliance across all end-user IT environments.

What We’re Looking For

Candidate must have between 5 to 12 years of IT experience.
Candidate must have a BA degree
Strong experience supporting senior executives in a confidential, high-pressure environment.
Ability to explain technical concepts clearly to non-technical stakeholders.
Experience mentoring and guiding junior staff.

Core Technical Skills:

OS & Platforms: Windows 10, Microsoft 365, Active Directory & Azure AD.
Security & Networking: Advanced Threat Protection, DHCP, DNS, Intune Company Portal.
Virtualization: Citrix XenDesktop/XenApp or equivalent.
Hardware & Conferencing: PC & mobile hardware, video & audio conferencing platforms.
Applications: Financial services & market data applications.

Nice-to-Have Skills:

Senior Desktop Technology Specialist